Return & Refund
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Policy Effective Date: 03/05/2025
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At Siktu.com, your satisfaction is our priority. We offer a simple and transparent return & refund policy to ensure you have a hassle-free shopping experience. Please read the terms below before initiating a return or refund request.
Return Policy
Eligible Returns:
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You request a return if:
• You received a damaged, defective, or wrong item
• The item delivered was not as described
• You contact us within 3 days of receiving the item
Non-Returnable
Items We do not accept returns for:
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• Products that are used, damaged after delivery, or not in their original packaging
• Custom-made or personalized items
• Items bought during a clearance or sale
• Returns requested after 3 days of delivery
How to Initiate a Return
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To initiate a return, contact us via:
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• Email: support@siktu.com
• WhatsApp: +91-9449667587
Please share:
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• Your Order ID
• Reason for return
• Clear photos or videos of the product (in case of damage/defect)
Once we verify the request, we'll guide you through the return process.
Refund Policy
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Refund Eligibility
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You are eligible for a refund if:
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• The returned product meets our return conditions (unused, undamaged, original packaging)
• Your order was lost or not delivered even after 15 business days
• You received an incorrect or faulty product and chose a refund over replacement
Non-Refundable Conditions
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• Returns that are not approved before shipping
• Delays caused by incorrect shipping addresses
• Minor variations in color or appearance due to lighting or screen differences
Refund Process
• Once we receive and inspect the returned item, we will notify you of the refund status.
• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to your account upon receiving the account details via email.
Return Shipping
• If the return is due to our error (damaged, wrong item), we will bear the return shipping cost
• In other cases, the customer may be responsible for return shipping charges
Need Help?
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We're always here to assist! Reach out if you have questions or need support regarding your order.
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Email: support@siktu.com
WhatsApp: +91-9449667587
Website: www.siktu.co